Refund policy

RETURN AND REFUND POLICY

All sales are final; we do not accept returns. Because our plants are living and our 3D prints are made to order, items cannot be returned or resold.

Damaged or defective items. If an item arrives with clearly apparent damage or a defect,  for example, a leaking self-watering pot or an obvious printing defect, we will provide a replacement or refund. To file a claim, email an unboxing video showing the sealed package being opened, along with your order number, to info@miyagisgarden.com within 12 hours of delivery. Approved claims are processed promptly.

Shipping conditions for coverage. The plant live-arrival guarantee applies only to orders shipped with a 2-Day or Next-Day upgrade; damage on ground or 3-day service is not covered. During cold or hot weather, coverage also requires the applicable seasonal protection add-on (insulation + heat pack in winter; insulation + cold pack in summer). Orders shipped without required protection are not eligible for damage refunds.

Cancellations. Cancellations outside these policies incur a 25% restocking fee. Custom 3D print orders cancelled after ordering incur a 25% custom-order fee. If a custom order's color or specifications are not provided within 48 hours, we will select from our current queue to keep production on schedule.