🌱 Start Here: How Ordering Works
We grow living plants and make custom 3D prints to order. These are two very different offerings, so they ship separately and have different policies.
|
Live Plants |
Custom 3D Prints |
| Ships |
Mon–Tue each week |
Mon–Tue, after production |
| Timeline |
Next weekly window |
15–30 day production, then ships |
| Free shipping? |
Not Offered. Live plants incur cost to ship safely |
Free standard shipping on orders over $100 |
| Live-arrival guarantee |
Only with 2-Day or Next-Day shipping upgrade |
N/A |
If your order has both plants and prints, they ship in separate boxes with separate shipping. This way, a 15–30 day print never holds up your plant(s) from shipment. You'll see a shipping charge for each. Please plan for weather and carrier delays, which are outside our control.
🚚 Shipping: Live Plants
Plants ship Monday–Tuesday after a quarantine check, by ground or 3-day service depending on box size and budget. Plant shipping is never free, we rather charge honestly than cut corners on how your plant travels.
Where we ship plants:
- ✅ Continental US, including California fully permitted.
- 🟡 Puerto Rico requires a phytosanitary certificate ($80 + mileage), found as an add-on product in the shop.
- ❌ Hawaii we can't ship here; the state requires bare-root shipping, which we don't offer.
Large-box fee: applies to boxes with any plant over 2 ft. or more than 10 medium plants, carriers charge us extra for oversized boxes.
Soil & compost ship separately; message us for an estimate.
🖨️ Shipping: Custom 3D Prints
Every print is made to order:
-
You order and choose color, size, and other applicable options.
-
Within 48 hours we confirm your production timeline (15–30 days, first-come-first-served in our queue).
-
We print & inspect every piece by hand.
-
We ship with tracking. Free standard shipping over $100.
Choose your color within 48 hours. If we don't have your specifications within 48 hours, we'll pick from our current queue to keep things moving, or cancel for a 25% custom-order fee.
💚 Live-Arrival Guarantee (Plants)
Your plant is guaranteed to arrive alive when you choose a 2-Day or Next-Day upgrade. Ground and 3-day are sometimes unreliable for living plants, so damage on those speeds isn't covered anywhere. In cold or hot weather, the guarantee also requires the matching seasonal protection add-on.
🧊 Seasonal Protection Add-ons
| Add-on |
Price |
Includes |
For |
| Winter Protection |
$12 |
Insulation + heat pack |
Shipping through cold temps |
| Summer Protection |
$12 |
Insulation + cold pack |
Hot weather; required for tissue culture & delicate plants
|
Pair a seasonal add-on with a 2-Day or Next-Day upgrade to keep the live-arrival guarantee during extreme temperatures.
💲 Damage, Refunds & Cancellations
All sales are final, we don't accept returns (plants are living; prints are made to order). If an item arrives clearly damaged or defective; a leaking self-watering pot, an obvious print defect, we'll make it right with a replacement or refund. To file a claim:
- Record an unboxing video showing the sealed package being opened.
- Email it with your order number to info@miyagisgarden.com within 12 hours of delivery.
- We review and, if approved, send your replacement or refund right away.
Cancellations outside our policies incur a 25% restocking fee; custom-print cancellations incur the 25% custom-order fee.
🏬 Local Pickup
Pick up at our Metrowest (Orlando) location or a local event. Once a pickup is confirmed and missed, we can't cover transport shock at pop-ups. Orders not picked up within 10 days are cancelled.
♻️ Materials & 🌿 Care
We use eco-friendly pesticides/fertilizers and reuse materials throughout the garden; prints use PLA, a biodegradable plant-derived plastic, plus recycled materials. Every order includes care guidance, see our Care Guides blog. Questions? info@miyagisgarden.com.
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